Contact Us
We’d love to hear from you! Whether you have a comment, question, or just want to chat about laundry, we’re all ears. Fill out the form below, and a Duffloo team member will get back to you shortly.
Check service availability
Type your postal code, or start typing your street address and pick it from the list, to see whether we pick up and deliver there.
You might find the answer faster here
- FAQs: pickup windows, payment, what we wash and what we don't
- Pricing: the per-pound rate, the order minimum and large items
- Areas we serve: postal codes and neighbourhoods
- Clothes Safeguard Plan: extra cover for your clothes
What to include so we can help quickly
- Your order number, if the message is about an order
- The email or phone number on your Duffloo account
- What happened, and what you'd like us to do about it
- For a damaged or missing item, a description of it; we'll ask for photos by email if we need them
Washer Heroes and people applying
If you're a Hero, or partway through your application, write from the email address on your Hero account and mention which step you're on. It saves a round of back-and-forth.
Thinking about applying? The Washer Hero page explains the work, the requirements and the steps.
Other ways to reach us
Email support@duffloo.com, or call 1-833-DUFFLOO (1-833-383-3566). The site also has a live chat window for quick questions, if you've allowed it in your cookie settings.
For anything about money, like a charge you don't recognise or a refund, email is best, because it gives us a written record to work from and lets you attach anything useful.
Before you send a message
I need to change or cancel a pickup.
The FAQ explains how changes and cancellations work. If your pickup window is about to start, call us rather than emailing.
Do you serve my street?
Use the service check just above this section. Type your postal code or start typing your address.
I'm a business. Can you handle our laundry?
Tell us what you need, roughly how much laundry it is and how often, and we'll let you know whether it's something we can take on.